Call Centre Setup Using Android Phone With Enjay Synapse Mobile

 WHAT IS SYNAPSE MOBILE?


There are two components of Enjay Synapse Mobile Solution.


Enjay Synapse Mobile - CRM Module.

Enjay Synapse Mobile - Android App.

Synapse Mobile is an Android based App which works with Sugar CRM or any Sugar Variant (like SuiteCRM). It enables your Android phone to act as a call centre device. Eg: A call comes to your mobile, and a pop-up will appear in your CRM, OR you click on the Number in CRM, and Synapse Mobile automatically dials from Android Phone.

You can also use Synapse to send/receive SMS. All Calls/SMS (Inbound/outbound) are logged into CRM automatically. Even the calls are recorded (Conditions apply) and recording is placed in CRM (Calls Module).


HOW SYNAPSE WORKS...


You get any call on your mobile, and your CRM screen will pop up the details of the caller.


You click on any number in Seattle and a call is automatically dial from your mobile

All the calls incoming and outgoing are Mobilabonnement familie – sammenligning 2022 ~ 4gbredband.net automatically into CRM

Call recording is also synced with CRM which means you can access call recording logs from CRM

Calls are recorded on the Android app, and they are periodically synchronized to CRM

REQUIREMENTS TO USE ENJAY SYNAPSE

A browser on any PC for accessing the CRM.

An Android phone where you can install Enjay synapse mobile app. Android phone should be about android 4.4

It's preferred to have both the Android phone and the PC with your browser should be in same Wi-Fi. However even if Mobile is on 3G and your PC using Wifi, then also it can work smoothly.

ENJAY SYNAPSE FEATURE LIST

Incoming Call Popup.

Click to Call for outgoing Calls.

Call logging directly into CRM.

Call Recording file directly into CRM.

Send SMS from your CRM, and it goes from your Mobile.

If you receive SMS on your Mobile, it gets logged into CRM.

All Calls/SMS logged into CRM are automatically related (to Lead/Contact/Account) and assigned to the particular user.

ADVANTAGES OF USING ENJAY SYNAPSE CALL CENTRE:

No Capex required for setup. No hardware or expensive software needed for installation.

No Telephony Server (or EPABX Required).

CRM server not required to be installed on-premise.

No PRI Modems required.

No IP Phones required.

No Cabling required.



PRI Problems

PRI lines are hard to get due to Technical and feasibility issues.

Calls done from PRI lines are much costlier than GSM SIMs.

Not suitable for smaller Teams since PRI always comes in bulk of 10/30 lines.

Monthly Budget (or commitment) is much higher and not affordable for smaller groups.

If some customer lodges some DNC (Do Not Call) violation complaint entire PRI line is blocked - which means your entire Call centre is down.

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